{"id":1639,"date":"2025-09-16T19:18:27","date_gmt":"2025-09-16T18:18:27","guid":{"rendered":"https:\/\/mendwell.me\/beta\/?page_id=1639"},"modified":"2025-10-01T18:03:10","modified_gmt":"2025-10-01T17:03:10","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/mendwell.me\/beta\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1639\" class=\"elementor elementor-1639\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c3d818 e-flex e-con-boxed e-con e-parent\" data-id=\"0c3d818\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d1979f elementor-widget elementor-widget-heading\" data-id=\"8d1979f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a710c2 elementor-widget elementor-widget-heading\" data-id=\"7a710c2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2af5c30 elementor-widget elementor-widget-text-editor\" data-id=\"2af5c30\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mend (&#8220;us&#8221;, &#8220;we&#8221;, or &#8220;our&#8221;) operates the website <b>upgraid.mend.me<\/b> (the &#8220;Site&#8221;), the <b>Upgraid by Mend Care Delivery Platform<\/b>, and related SMS messaging services (collectively, the \u201cServices\u201d).<\/p><p>This Privacy Policy explains our policies regarding the collection, use, and disclosure of personal information \u2014 including via SMS \u2014 in the context of healthcare services. <b>We do not sell your personal information to third parties<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bd25dd elementor-widget elementor-widget-heading\" data-id=\"0bd25dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Information We Collect<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d763b7 elementor-widget elementor-widget-text-editor\" data-id=\"6d763b7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We may collect and process the following types of personal data for the purpose of providing healthcare services:<\/p><ul><li><strong>Personal Health Information (PHI):<\/strong> Medical history, symptoms, diagnoses, treatment plans, medications, and other healthcare-related information.<\/li><li><strong>Identity Data:<\/strong> Your name, date of birth, and other identifying information necessary to provide services.<\/li><li><strong>Contact Data:<\/strong> Email address, postal address, and telephone number for communication purposes, including SMS.<\/li><li><strong>Financial Data:<\/strong> Payment information necessary for processing healthcare service payments.<\/li><li><strong>Technical Data:<\/strong> IP address, browser type, and device information for security and operational purposes.<\/li><li><strong>Usage Data:<\/strong> How you interact with our Site, Platform, and SMS for service improvement.<\/li><\/ul><p>Other Information: Any other details you voluntarily provide during the course of receiving services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ab01cc elementor-widget elementor-widget-heading\" data-id=\"0ab01cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How We Collect Your Personal Data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19e2db4 elementor-widget elementor-widget-text-editor\" data-id=\"19e2db4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We collect personal data directly from you when you:<\/p><ul><li>Request healthcare services via the Site, Platform, or SMS.<\/li><li>Register an account on the Upgraid by Mend Platform.<\/li><li>Provide information during consultations.<\/li><li>Make payments.<\/li><\/ul><p>We may also receive information from your healthcare providers with your consent.<\/p><p dir=\"ltr\"><b>User consent<\/b> is required when registering on our Site or Platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3ce60d elementor-widget elementor-widget-heading\" data-id=\"e3ce60d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Use of Personal Data\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a39b5e elementor-widget elementor-widget-text-editor\" data-id=\"5a39b5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We may use your personal data for:<\/p><ul><li>Delivering and managing healthcare services.<\/li><li>Maintaining medical records.<\/li><li>Processing payments.<\/li><li>Complying with legal and regulatory obligations.<\/li><li>Improving services and developing new features.<\/li><li>Communicating with you via email, phone, or SMS about your healthcare.<\/li><li>Sending important healthcare-related updates.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a466e4d elementor-widget elementor-widget-heading\" data-id=\"a466e4d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">No Sale of Personal Information\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3da98d elementor-widget elementor-widget-text-editor\" data-id=\"c3da98d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNo mobile information will be shared with third parties\/affiliates for marketing\/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c21d76d elementor-widget elementor-widget-heading\" data-id=\"c21d76d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Withdrawing Your Consent\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33cfad0 elementor-widget elementor-widget-text-editor\" data-id=\"33cfad0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your consent remains valid until withdrawn in writing. You can request that we stop using or disclosing your personal data by emailing our <b>Data Protection Officer <\/b>(see contact details below). Processing requests may take up to 10 business days.<\/p><p>Note: Some withdrawals of consent may limit our ability to provide services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-898d347 elementor-widget elementor-widget-heading\" data-id=\"898d347\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Access to and Correction of Personal Data\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57e9cd7 elementor-widget elementor-widget-text-editor\" data-id=\"57e9cd7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You may request access to or correction of your personal data by contacting our Data Protection Officer. A reasonable fee may be charged for access requests.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58b61aa elementor-widget elementor-widget-heading\" data-id=\"58b61aa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Protection of Personal Data\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a898ba elementor-widget elementor-widget-text-editor\" data-id=\"4a898ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We implement safeguards including:<\/p><ul><li>Up-to-date antivirus protection.<\/li><li>Encryption for data storage and transmission.<\/li><li>Access controls on a need-to-know basis.<\/li><\/ul><p>While no system is 100% secure, we continually review and enhance our measures.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98caded elementor-widget elementor-widget-heading\" data-id=\"98caded\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Accuracy of Personal Data\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fbf789 elementor-widget elementor-widget-text-editor\" data-id=\"8fbf789\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We rely on you (or your authorized representative) to provide accurate and up-to-date information. Please notify us of any changes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b90066 elementor-widget elementor-widget-heading\" data-id=\"2b90066\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Data Protection Officer\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bde00f elementor-widget elementor-widget-text-editor\" data-id=\"7bde00f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Email: <a href=\"mailto:dpo@mend.me\">dpo@mend.me<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a5ad45 elementor-widget elementor-widget-heading\" data-id=\"3a5ad45\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Data Retention\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb23f69 elementor-widget elementor-widget-text-editor\" data-id=\"bb23f69\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: inherit; font-style: inherit; font-weight: inherit; letter-spacing: 0px;\">We retain your data as required by healthcare regulations and HIPAA. We do not delete your PHI unless you request deletion in writing, subject to legal requirements.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13e5039 elementor-widget elementor-widget-heading\" data-id=\"13e5039\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">International Data Transfers\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-571a7d9 elementor-widget elementor-widget-text-editor\" data-id=\"571a7d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: inherit; font-style: inherit; font-weight: inherit; letter-spacing: 0px;\">Your information may be transferred and processed outside your country of residence, in compliance with applicable data protection laws.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e7d60c elementor-widget elementor-widget-heading\" data-id=\"4e7d60c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Third-Party Access to Personal Information\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73d454d elementor-widget elementor-widget-text-editor\" data-id=\"73d454d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We only grant access to third parties (e.g., vendors, service providers) as necessary to deliver services. All such parties are contractually obligated to maintain confidentiality and comply with applicable laws.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e31d4b elementor-widget elementor-widget-heading\" data-id=\"9e31d4b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Changes to this Privacy Policy\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad23659 elementor-widget elementor-widget-text-editor\" data-id=\"ad23659\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We may update this Privacy Policy and will post changes on this page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f6fc1a elementor-widget elementor-widget-heading\" data-id=\"4f6fc1a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7517175 elementor-widget elementor-widget-text-editor\" data-id=\"7517175\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you have questions about this Privacy Policy or our privacy practices, contact us at:<\/p><p>Email: <a href=\"mailto:contact@mend.me\">contact@mend.me<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dee655 elementor-widget elementor-widget-text-editor\" data-id=\"9dee655\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>View our <span style=\"text-decoration: underline;\"><a href=\"https:\/\/mendwell.me\/beta\/sms-terms-conditions\/\">SMS Terms &amp; Conditions<\/a><\/span> here<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Introduction Mend (&#8220;us&#8221;, &#8220;we&#8221;, or &#8220;our&#8221;) operates the website upgraid.mend.me (the &#8220;Site&#8221;), the Upgraid by Mend Care Delivery Platform, and related SMS messaging services (collectively, the \u201cServices\u201d). This Privacy Policy explains our policies regarding the collection, use, and disclosure of personal information \u2014 including via SMS \u2014 in the context of healthcare services. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1639","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - Upgraid by mend<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mendwell.me\/beta\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - Upgraid by mend\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy Introduction Mend (&#8220;us&#8221;, &#8220;we&#8221;, or &#8220;our&#8221;) operates the website upgraid.mend.me (the &#8220;Site&#8221;), the Upgraid by Mend Care Delivery Platform, and related SMS messaging services (collectively, the \u201cServices\u201d). 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[&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mendwell.me\/beta\/privacy-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Upgraid by mend\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-01T17:03:10+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mendwell.me\\\/beta\\\/privacy-policy\\\/\",\"url\":\"https:\\\/\\\/mendwell.me\\\/beta\\\/privacy-policy\\\/\",\"name\":\"Privacy Policy - Upgraid by mend\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mendwell.me\\\/beta\\\/#website\"},\"datePublished\":\"2025-09-16T18:18:27+00:00\",\"dateModified\":\"2025-10-01T17:03:10+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mendwell.me\\\/beta\\\/privacy-policy\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/mendwell.me\\\/beta\\\/privacy-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mendwell.me\\\/beta\\\/privacy-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/mendwell.me\\\/beta\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Privacy Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mendwell.me\\\/beta\\\/#website\",\"url\":\"https:\\\/\\\/mendwell.me\\\/beta\\\/\",\"name\":\"Upgraid by mend\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/mendwell.me\\\/beta\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Privacy Policy - Upgraid by mend","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mendwell.me\/beta\/privacy-policy\/","og_locale":"en_GB","og_type":"article","og_title":"Privacy Policy - Upgraid by mend","og_description":"Privacy Policy Introduction Mend (&#8220;us&#8221;, &#8220;we&#8221;, or &#8220;our&#8221;) operates the website upgraid.mend.me (the &#8220;Site&#8221;), the Upgraid by Mend Care Delivery Platform, and related SMS messaging services (collectively, the \u201cServices\u201d). This Privacy Policy explains our policies regarding the collection, use, and disclosure of personal information \u2014 including via SMS \u2014 in the context of healthcare services. 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