SMS Terms & Conditions

Mend Well

By providing your mobile phone number, you consent to receive SMS messages from Mend Well, which may include:

  • Account verification: a one-time passcode (OTP) sent by text to verify your phone number during account sign-up and sign-in. Expect one message per login attempt.

  • Care plan updates: messages related to your personal care plan. Message frequency may vary.

Message and Data Rates

Standard message and data rates may apply.

Opting Out

You may opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number. Opting out may limit your ability to verify your account or receive care plan updates by text.

Help and Support

If you need assistance or have questions about our SMS service, contact our customer support team at (646) 665-7302.

Privacy Policy

Your phone number will be handled in accordance with our Privacy Policy, available at https://mendwell.me/privacy-policy/. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.