Privacy Policy

Introduction

Mend (“us”, “we”, or “our”) operates the website mendwell.me (the “Site”), the Mend Well Care Delivery Platform, and related SMS messaging services (collectively, the “Services”).

This Privacy Policy explains our policies regarding the collection, use, and disclosure of personal information — including via SMS — in the context of healthcare services. We do not sell your personal information to third parties.

Information We Collect

We may collect and process the following types of personal data for the purpose of providing healthcare services:

  • Personal Health Information (PHI): Medical history, symptoms, diagnoses, treatment plans, medications, and other healthcare-related information.
  • Identity Data: Your name, date of birth, and other identifying information necessary to provide services.
  • Contact Data: Email address, postal address, and telephone number for communication purposes, including SMS.
  • Financial Data: Payment information necessary for processing healthcare service payments.
  • Technical Data: IP address, browser type, and device information for security and operational purposes.
  • Usage Data: How you interact with our Site, Platform, and SMS for service improvement.

Other Information: Any other details you voluntarily provide during the course of receiving services.

How We Collect Your Personal Data

We collect personal data directly from you when you:

  • Request healthcare services via the Site, Platform, or SMS.
  • Register an account on the Mend Well Platform.
  • Provide information during consultations.
  • Make payments.

We may also receive information from your healthcare providers with your consent.

User consent is required when registering on our Site or Platform.

Use of Personal Data

We may use your personal data for:

  • Delivering and managing healthcare services.
  • Maintaining medical records.
  • Processing payments.
  • Complying with legal and regulatory obligations.
  • Improving services and developing new features.
  • Communicating with you via email, phone, or SMS about your healthcare.
  • Sending important healthcare-related updates.

No Sale of Personal Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Withdrawing Your Consent

Your consent remains valid until withdrawn in writing. You can request that we stop using or disclosing your personal data by emailing our Data Protection Officer (see contact details below). Processing requests may take up to 10 business days.

Note: Some withdrawals of consent may limit our ability to provide services.

Access to and Correction of Personal Data

You may request access to or correction of your personal data by contacting our Data Protection Officer. A reasonable fee may be charged for access requests.

Protection of Personal Data

We implement safeguards including:

  • Up-to-date antivirus protection.
  • Encryption for data storage and transmission.
  • Access controls on a need-to-know basis.

While no system is 100% secure, we continually review and enhance our measures.

Accuracy of Personal Data

We rely on you (or your authorized representative) to provide accurate and up-to-date information. Please notify us of any changes.

Data Protection Officer

Email: dpo@mend.me

Data Retention

We retain your data as required by healthcare regulations and HIPAA. We do not delete your PHI unless you request deletion in writing, subject to legal requirements.

International Data Transfers

Your information may be transferred and processed outside your country of residence, in compliance with applicable data protection laws.

Third-Party Access to Personal Information

We only grant access to third parties (e.g., vendors, service providers) as necessary to deliver services. All such parties are contractually obligated to maintain confidentiality and comply with applicable laws.

Changes to this Privacy Policy

We may update this Privacy Policy and will post changes on this page.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Email: contact@mend.me

View our SMS Terms & Conditions here